At times, MS Outlook users may find difficulty in receiving emails with certain versions of Outlook. These versions are Outlook 2002, 2003, 2007, 2010 and 2013 installed on Windows XP, Vista, Windows 7, Windows 8 and Windows 8.1. This occurs when you click the Send/Receive button for synchronization, and the following error message may be prompted on your screen:
“An unknown error has occurred. 0x80040119”
This stops the sync process and new data can’t be fetched in your Outlook profile.
Description and reason behind the error message
The abovementioned error message does not contain the cause behind its occurrence. It just displays a hexadecimal value with a text string, which is not enough to understand the exact situation. One requires knowing the reason behind this error message prior of performing any kind of corrective measure.
The specified error message “An unknown error has occurred. 0x80040119” occurs when the Outlook.pst file becomes corrupt. Therefore, to resolve the error message and to use the data stored in MS Outlook, you need to fix this damaged Outlook PST file.
How to get rclass of this error message
Microsoft provclasses ‘scanpst.exe’, a free utility to correct PST related errors. This gets automatically installed in your system while installing Outlook. One needs to get to the location of this file and launch it to perform recovery. Different versions of MS Outlook save PST file and scanpst.exe utility at different locations.
The following steps would help you to locate the PST file in any version of Windows operating system which has MS Outlook client installed:
- Open Control Panel window from the Start menu.
- Click the User Accounts option and the “User Accounts” window will appear..
- Click the Mail icon; the Mail Setup – Outlook dialog box appears..
- Click on the Data Files button.
- Select Personal Folder and click the Settings button.
- Copy the location in the File Name field and paste into Windows explorer or type the location into Windows explorer to access the PST file.
Now, that you know the location of the damaged PST file, all you need to do is to access the scanpst.exe tool to fix it. Below mentioned steps you help you locate the scanpst.exe tool depending upon the version of MS Outlook and guclasse you to repair the PST file:
- Open Windows explorer.
- Type one of the following path in the Address bar depending upon your version of MS Outlook:
- For MS Outlook 2002: %ProgramFiles%\Common Files\System\Mapi\1033\
- For MS Outlook 2003: %ProgramFiles%\Common Files\System\MSMAPI\1033\
- For MS Outlook 2007: %ProgramFiles%\Microsoft Office\Office12\
- For MS Outlook 2010: %ProgramFiles%\ Microsoft Office\Office14\
- After specifying the path, click the Go button. You will be navigated to the folder containing scanpst.exe, which attempts to fix Outlook PST files.
- Find the tool and double-click to open it.
- Browse the corrupt PST file and click the Start button.
- Now, follow on-screen instructions to fix the Outlook PST file.
Once the damaged PST file will be repaired, the errors will be dropped out and you can successfully receive emails. In case the PST file is more than 2 GB in size, the scanpst.exe will fail to repair it. This is because earlier versions of Outlook PST file have a threshold limit of 2 GB beyond which they get damaged. In such cases, you can use fix Outlook PST tool to efficiently repair PST files. It can easily repair large and severely damaged PST files and regain access to Outlook data.